Exchange and Return Policy
We want you to be satisfied with your purchase. In the meantime returns / exchanges are accepted on merchandise within 15 days of receipt. Please e-mail [email protected] for a RMA #. This number MUST be included on your return invoice. Returned / exchange items must be in its original and UNUSED / UNWORN, UNALTERED & UNWASHED, and ALL TAGS must still be attached. DAMAGES to or omission of TAGS and ORIGINAL PACKAGING from your return / exchange may result in a fee. When returning or exchanging an item with VELCRO, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item for return or exchange.
For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 20 days will not be accepted for exchange or return and will be shipped back to the customer at their cost. Please kindly note that SHIPPING FEE are NON-refundable.
Please send all returns / exchanges, your email receipt or packing slip & RMA # to;
La Maison de Puppy
Attn: Returns & Exchanges
365 West 20th Street #1A
New York, NY 10011
Information for Exchange
For Exchange, please include the following information;
**For exchanges, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us with a note which item you would like in exchange, you will not be charged a restocking fee.
Once your package has been received at La Maison de Puppy, your refund will be processed in the original form of payment within 10 ~ 14 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from La Maison de Puppy.
Please kindly note that each exchange and return will incur a restocking fee of $6.50 or 15% of the item's value, whichever is greater. When you return an item and would like a refund, , we will refund to your original form of payment for the purchase price less a restocking fee of $6.50 or 15% of the item's value, whichever is greater.
The following items cannot be returned or exchanged: