Return Policy

Exchange and Return Policy

We want you to be satisfied with your purchase. In the meantime returns / exchanges are accepted on merchandise within 15 days of receipt. Please e-mail [email protected] for a RMA #. This number MUST be included on your return invoice. Returned / exchange items must be in its original and UNUSED / UNWORN, UNALTERED & UNWASHED, and ALL TAGS must still be attached. DAMAGES to or omission of TAGS and ORIGINAL PACKAGING from your return / exchange may result in a fee. When returning or exchanging an item with VELCRO, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item for return or exchange.

• Any items under “La Maison de Puppy N” label are NOT RETURNED / EXCHANGED.
• E-gift cards are NOT RETURNED / EXCHANGED.
• Any sales items are NOT RETURNED / EXCHANGED.

Returning shipping

For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 20 days will not be accepted for exchange or return and will be shipped back to the customer at their cost. Please kindly note that SHIPPING FEE are NON-refundable.

Please send all returns / exchanges, your email receipt or packing slip & RMA # to;

La Maison de Puppy
Attn: Returns & Exchanges
365 West 20th Street #1A
New York, NY 10011

Information for Exchange

For Exchange, please include the following information;

1. style # you’d like to have
2. size and color you’d like to have
3. shipping method: regular or express (if no information, we send a package by USPS regular mail)
4. payment method: credit card info (number, expiration date, CVV code) – you can say “same as the previous order”, if you’d like to pay as same as your previous order.

**For exchanges, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us with a note which item you would like in exchange, you will not be charged a restocking fee.

Refund

Once your package has been received at La Maison de Puppy, your refund will be processed in the original form of payment within 10 ~ 14 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from La Maison de Puppy.

Restocking Fees

Please kindly note that each exchange and return will incur a restocking fee of $6.50 or 15% of the item's value, whichever is greater. When you return an item and would like a refund, , we will refund to your original form of payment for the purchase price less a restocking fee of $6.50 or 15% of the item's value, whichever is greater.

Return Exceptions

The following items cannot be returned or exchanged:

• Sale / Special: items marked as final sale cannot be returned or exchanged
• E-gift cards are NOT RETURNED / EXCHANGED.
• “La Maison de Puppy N” label: the all products have a special nature, “ONE OF A KIND”, so we are not able to accept any return or exchange due to the product’s specific nature.
• Seasonal (Halloween, Christmas, etc.) & Special Occasion: Seasonal items with holiday motifs or special occasion clothing such as custom made items, special ordered items, wedding dresses and tuxedos are not eligible for returns or exchanges.

 

 

PROCESS A RETURN NOW